Help Center

How can we help?

Common answers below. Anything else, drop us a message.

Frequently Asked Questions

What does Verde actually do? +
You photograph a space — a back yard, a balcony, a room — answer a few questions about it, and Verde generates a photorealistic redesign of that space, along with a plant list matched to your climate zone, a materials list, and a rough cost range. It is a visualisation and planning tool, not a construction drawing.
Do I need an account? +
No. There is no registration step and no location permission — you see your first design before we ask you for anything. We do store an email address if you give us one, for example when you write to support; the full list of what we collect is in the Privacy Policy.
How many designs are free? +
Three. When those are used, the purchase screen shows the exact price and exactly how many designs the plan includes — before you pay. There are no limits that only appear after checkout.
What is the difference between Garden, Terrace and Room? +
They are three different sets of questions, because the constraints are different. Garden is ground you can dig — slope, soil, seasons, plants that survive your winters. Terrace is balconies, roof terraces and paved yards, where there is no soil and everything lives in a container. Room is indoors, where weather stops mattering and the colour palette is yours to choose. A balcony is never asked how steep its ground is, and a living room is never asked about frost.
Can I change something in the design I get? +
Yes — that is the point. Ask for changes in plain language: "remove the pond", "move the fire pit closer to the deck", "same layout, drought tolerant plants", "show me this in evening light". Every edit keeps your space; it does not start over with someone else's house.
Will the design fit my actual space? +
Verde works from your dimensions and respects slopes and existing structures, and it tells you when something will not fit. It is still a visualisation — before you build, check the plan against the real site and, for anything structural, against a qualified professional.
How accurate is the cost range? +
It is a rough range meant to tell you the order of magnitude before you call anyone — not a quote. Real prices vary by country, region, season, and who does the work. Use it to decide whether a plan is worth pursuing, not to sign a contract.
Will the plants actually survive where I live? +
The plant list is matched to your climate zone rather than pulled from a generic catalog, which gets you much closer than a stock suggestion. Check the list against local conditions anyway — soil, microclimate, and local rules on regulated or invasive species are things only you can verify on the ground.
What happens to the photos I upload? +
They are uploaded so your design can be generated, and stored with the project so you can come back and edit it. They are not sold and not used to train models. Deleting a project removes its photo and designs. The full detail is in the Privacy Policy.
Does it work offline? +
No. Generating a design needs a network connection, because the image model runs on a server rather than on your phone.
How do I cancel my subscription? +
In your Apple account settings — Settings → your name → Subscriptions on iOS. Cancelling there stops the renewal; deleting the app on its own does not. Refunds are handled by Apple under Apple's refund policy.
I do not like the design I got. What now? +
Edit it rather than starting over — say what is wrong in plain language and Verde reworks that part while keeping your space. If the result is still off, a clearer photo usually helps: good light, the whole space in frame, and a straight-on angle rather than a corner shot.

Still need help?

Send a message and we'll get back to you.

Or email us directly:

7oughapps1@gmail.com